Abuse and Shame Account Management and Relationship Selling Addictions Adult Literacy and Numeracy Advanced Management Skills Advanced Negotiation Skills Advanced Presentation Skills Advanced Training Skills Anger and Rage Appointment Making Appraisals and Feedback Assertiveness Auditing Skills Balancing Work and Home Becoming a More Creative Manager Body Language and Voice to Project Authority Bookkeeping Boundaries Business Planning Business Start-up Business Writing Call Centre and Help Desk Training Call Centre Management Cash Flow Analysis Change Management Changing Beliefs Changing Negatives to Positives Clearing Clutter at Work (Feng Shui for the Desk and Brain) Closing the Sale Coach Yourself to Success Coaching Skills Coaching Skills for Managers and Supervisors Communication Skills Confidence Building Consulting Skills Control of Substances Hazardous to Health Counselling Skills Creativity - Generating Ideas for Your Business Credit and Risk Evaluation Customer Satisfaction Customer Service Customer Service for Front Line Staff Data Protection Act Dealing with Angry or Abusive Customers Dealing with Bullying and Harassment Dealing with Conflict and Aggression Dealing with Difficult People Dealing with Low Morale Dealing with Problem Loans & Recoveries Developing Emotional Intelligence Developing Staff Potential Developing Your Intuition Developing Your Team Development Needs Analysis Discipline and Dismissals Display Screen Equipment Safety Diversity E-Commerce Effective Interviewing Skills Effective Leadership for Team Leaders Effective Listening Effective Marketing Employment Law - An Introduction to Employment Legislation English Grammar Enhancing Established Teams Equal Opportunities Essential Employment Law in a day Essential Interpersonal Skill Essential Recruitment Skills Facilitation and Meeting Management Facilitation Skills Feedback Skills Feng Shui in the Office Finance for Non Financial Managers Financial Services Fire Safety French for Business or Pleasure Getting the best from your Secretary/PA Getting to Grips with Advertising Getting to Grips with Direct Mail Getting to Grips with Marketing Getting to Grips with Personal Selling Getting to Grips with PR and The Media Getting to Grips with Telephone Selling Getting to Grips with Total Customer Care Giving the Bad News Goal Planning and Goal Achievement Graduate Induction & Professional Skills Handling Abuse on the Phone Handling Criticism Health and Safety Health and Safety in Outdoor Activities High Performance Mind, The How to be a Good Customer How to Interview and Get That Job How to Obtain Free Publicity How to Produce a News Release How to Produce an Advert Layout How to Start your own Business How to Take Part in a Trade Show Improve the Culture of your Company Improving Customer Service Increasing Sales at Exhibitions Induction Induction Training Design Inner Leadership Innovative and Creative Problem Solving for Managers Interpretation of Company Reports & Accounts Introduction to Banking Introduction to Investments Introduction to Management Introduction to Market Research Introduction to Successful Selling Introduction to Supervision Introduction to the City of London and its Markets Introduction to The Euro Intuitive Intelligence Investigative Interviewing Skills IT Terminology for the Recruitment Industry Job Searching Skills Leadership and Delegation Leadership Skills Lending Control Letter, Report & E-mail Writing Management and Interpersonal Skills Management Competencies Management Development Management of Change Managing Complaints Managing Difficult People Managing IT Projects Managing Teams Managing Violence and Aggression in the Workplace Managing your Mind Manual Handling and Lifting Marketing Yourself McClelland Influencing Meeting Management Meetings and Minute Taking Mentoring Skills Mind Mapping Money Advice Motivating the Customer Motivation Negotiation Skills NLP for Business and Personal Excellence Noise Awareness Non Verbal Communication (Body Language and Voice) Objective and Target Setting Office Procedures and Security Outdoor Leadership Skill Outplacement Performance Development Performance Management Personal Change Management Personal Development for Managers Personal Development Planning Personal Effectiveness at Work Personal Safety Persuading and Influencing Skills Plain English Planning Change & Problem Solving Poor Staff Retention Presentation Skills Problem Solving and Decision Making Professional Telephone Techniques Project Management Project Risk Management Proposal Writing Proposals and Reports that get Results Prospecting For New Business Public Speaking Quality Management and Customer Care Questioning and Listening Skills Recruiters Introduction to Banking & Finance Recruitment and Selection Relationship Selling Relationships in Organisations Remote Viewing and Sensing Resource Management Retail Banking Practices & Procedures Risk Assessment Safety Representative Sales Management Sales Presentation Skills Sales Training Secretarial Skills Security and Crime Prevention Security for Advances Self Defence/Breakaway Self Esteem for Peak Performance Self Management and Personal Effectiveness Setting Credit Policy Sexual Harassment Sixth Sense in the Office Smoke Free Zone (Stop Smoking) Stress Management Structured Debriefing Successful Internet Marketing Taking Charge of Your Career Team Building Technical Specification Writing Technical Writing The Role of the Line Manager in Training and Development Time Management Train the IT Trainer Train the Trainer Trainer Assessment Training Needs Analysis (TNA) Transactional Analysis Troubleshooting Communications Problems Understanding Financial Ratios Understanding Investment Banking Understanding Motivation Understanding Treasury Values and Attitudes Welfare Benefits Winning Telesales Techniques Working in Teams and Groups Working Safely
Non IT Courses are available as follows:
